OroMailCenter 2.03 is a Email Tool product from orologic.com, get 5 Stars SoftSea Rating, OroMailCenter was developed specifically for organizations who want to track and manage quickly, precisely and efficiently Email correspondence with their customers. This program allows you to centralize all e-mails sent or received by a department or a workgroup of your organization.
The main characteristic of OroMailCenter is that all agents share the same database so they have access (according to their security level) to all sent and received e-mails in the message center. The time where a customer received 2 different answers for the same Email or worse, no answer at all is now over.
The new client oriented approach allows your agents to be proactive and more precise in their answers since they can see previous customer queries using the history of communications available by a simple mouse click.
OroMailCenter offers you :
* Several message centers can be created in a same database. For example, one for the sales department, another for the customer service department, etc.
* You can create Email models that you just have to select when you are answering your customer requests.
* A individuated signature according to the agent that is answering to the Email can be automatically added to each e-mail.
* Automatically send an acknowledgement for each new requests received.
* You can create, import or export a list of customers and assign Email addresses or domain names to each one so that OroMailCenter automatically assign new requests to the proper customer.
* A complete security by agent and by message center is integrated into the software.
* Several reports are available to get statistics or performance analysis. The license of this email software is Free Trial Software, the price is $289, you can free download and get a free trial before you buy. If you want to get a full or nolimited version of OroMailCenter, you can buy this email software.