Web Help Desk 9.1.6 is a Customer Support product from macsdesign.com, get 5 Stars SoftSea Rating, The Web Help Desk's Issue Tracking Software, Customer Support Software, and Help Desk Software solutions offer an industry leading feature set that allows you to dynamically route, track and resolve your technical support issues and customer service desk requests with ease. As a 100% web based solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Because it's built with Java?, you can be sure it will run on your server platform of choice; Windows, Mac OS X, Linux, or Unix. Take it for a test drive and find out why IT managers throughout the world choose the Web Help Desk over more costly products.
The Web Help Desk is an affordable and intuitive web based help desk program for your service desk software, customer support software, and issue tracking program needs.
Are you using "email" and "sticky notes" on your monitor to track your help desk teams issues and requests? ?or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk program solution!
Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost impactful, extremely easy to configure, browser based Help Desk Software.
CORE FEATURES INCLUDE:
100% Web-based IT Service Management (ITSM) Solution -
Incident & Problem Management (Issue Tracking) -
Asset & Configuration Management (CMDB) -
Two-Way E-Mail Correspondence -
Knowledge Base Management -
LDAP / Active Directory Synchronization -
Reporting Included -
Customer Satisfaction Survey Management -
Vendor Neutral: Windows, Mac OS X, Linux, or Unix
As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk solution intuitively tracks and automatically routes *any* form of requests; from technical support requests to change management requests to non-technical support requests.
Intuitive point-and-click configuration and intuitive end-user experiences within the Web Help Desk allows your organization to deploy help desk features and work flow that make the most sense for your help desks daily operations.
Install the server-side help desk program on virtually any operating system of your choice: Windows, Mac OS X, Linux, or Unix. The choice is yours!
The Web Help Desk's web based customer support program allows your IT service desk to run more efficiently, impactfully and at a lower cost of ownership; resulting in faster incident resolution, controlled costs and increased customer satisfaction.
Web Help Desk Key Features:
* 100% Web-based IT Service Management Software
* Incident & Problem Management
* Asset & Configuration Management
* Two-Way E-Mail Correspondence
* Knowledge-Base Management
* LDAP / Active Directory Synchronization
* Reporting Included
* Server Licensed or ASP Hosted Options
* 100% Feature Complete Help Desk Software
Web Help Desk Feature List:
* 100% Web-Based InterfaceThe Web Help Desk features an intuitive, easy-to-use, graphical tabbed interface. Administrators, Technicians, and Clients need only a web browser to utilize the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.
* Cross Platform TechnologyThe Web Help Desk offers installers for Mac OS X Server, Windows 2000 / NT / XP / 2003 / 2005 Server, Linux, and Solaris. Because its written in Java, the Web Help Desk runs on any server with Java 5 installed (included in Windows and Linux installers). From a client-side perspective, end-users need only a web browser to utilize the solution; no applets, Flash, or other plug-ins required.
* Database Back-endWith its integrated FrontBase server on Mac OS X and Windows, the Web Help Desk ensures that all your information is safely stored in a relational database providing a robust back-end to handle your growing needs. We also offer support for Microsoft SQL Server 2000/2005, MySQL 5, PostrgreSQL, Oracle 8i/9i and OpenBase.
* Help Request PrioritizationThe Web Help Desk uses intelligent business logic to determine which technician is assigned to a new ticket. Using a combination of location, skill-set, work schedule and work load balancing, you always get the right tech for the job. Group various locations and departments to allow the tracking of requests from separate entities within your organization to be centrally managed. Jobs can also be assigned to a Tech Group pool, so your technicians can select jobs as they become available.
* Client Request and Self HelpClients have a simple interface to submit requests, view updates on previous requests, and self-serve with our FAQ Knowledge Base. The Help Request form dynamically updates as the end user defines what type of help request they are submitting. Custom fields, in the form of text boxes, popup menus, radio buttons or check boxes, are displayed dynamically based on the Problem Type chosen by the client end-user.
* * Need more detailed information? Click here for a Complete Checklist of Features
* E-Mail Based Submission and UpdatingHelp requests can be submitted via Email to one or more dedicated Email addresses. Help desk Email accounts are monitored by the application, with new messages used to automatically generate tickets (including attachments). Requests can be updated by Email to add notes, change status, attach files and reassign a Technician.
* Search CapabilitiesEfficiently track your Clients, Tickets, Assets, Purchase Orders, and FAQs with Web Help Desks built-in search functionality. Save complex search queries to make finding relevant information easier and faster than ever.
* Asset ManagementManage both hardware and program and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information for your assets and let Web Help Desk calculate warranty and lease end dates. Define asset types, status, locations, manufacturers and models for simple tracking.
* Performance ReportsAs the help desk administrator, your job depends on getting end-user requests handled in a timely manner. With Web Help Desk's robust graphic reporting tools, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.
* LDAP and Active Directory SynchronizationSchedule automatic synchronizations to your Lightweight Directory or AD, then use the Web Help Desk to authenticate users and look up client contact info. With built-in connectivity for standard LDAP and Microsoft's Active Directory, the Web Help Desk seamlessly integrates into your companys IT infrastructure. The license of this business & finance software is Free Trial Software, you can free download and get a free trial before you buy. If you want to get a full or nolimited version of Web Help Desk, you can buy this business & finance software.