Voicent Agent Dialer was designed as a semi-automatic computer-to-phone dialer. AgentDialer is a utility implementation of predictive dialing system; it is a state-of-the-art predictive dialer that your business can rely on. It is scalable, flexible and affordable. It requires no expensive telecom hardware - calls are made either through VOIP service or through regular phone lines. The only hardware requirement is your computer.

AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials a phone number, if it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up; if it is answered by a live person, it connects the call to an agent automatically.

Predictive dialing generally relies on the fact that if a person was to sit down and manually dial 1000 people, a large percentage of these calls will not result in contact with a live person at the other end. Out of 1000 calls made, typically only about 25-35% would actually connect to a live person. In manual dialing environments, a given agent spends about 80% of their time listening to the phone ring, waiting for a live person to pick up the phone, or dealing with invalid numbers or answering machines. Only about 20% of their time actually doing what they are really here to do. By using a predictive dialer to filter out these unproductive calls and to spare the agent from having to wait for the phone to be answered, agent can better focus on the phone conversation with customers and leave the rest to the AgentDialer system.

Voicent AgentDialer Professional Edition is for single computer operation. Voicent AgentDialer Enterprise Edition is for multiple computers with multiple agents.

The license of this software is Free Trial Software, the price is $399.00, you can free download and get a free trial.