System Center Service Manager is a new addition to the System Center suite of products, delivers an integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.

A flexible platform for automating and adapting IT Service Management best practices. The Service Desk function is the primary point of contact between end users and the IT organization or service provider. Its primary goal is often described as to restore service to and to fulfill requests from users as quickly as possible. However, best practice suggests that the Service Desk be given a broader role beyond that of a traditional Help Desk, a role that spans the processes of incident, problem, change, and asset and configuration management.

System Center Service Manager delivers an integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.

Microsoft System Center solutions help organizations manage their IT environments, from physical to virtual, across desktops, devices and datacenters. The System Center family of products is designed to provide a single window into IT services to allow proactive planning, deployment, management, and optimization across IT platforms. System Center solutions capture and aggregate practical knowledge about infrastructure, policies, processes, and best practices so IT experts can build manageable systems and automate operations to reduce costs, improve software availability, and enhance service delivery.

Key technologies in the product include:
1. A workflow engine for automating all or portions of IT processes and integrating System Center solutions
2. A common data warehouse and reporting platform for integrating business intelligence information across System Center
3. A connector framework to support technology integration across System Center, other Microsoft products, and common industry management tools
4. A Configuration Management Database (CMDB2) to support the management of information about IT service components and how they relate to one another
5. A self-service portal to provide end users access an interface to IT and reduce help desk call volume by enabling users to help themselves .A knowledge base to capture and share practical knowledge for IT experts and end users

Service Manager will extend the System Center family's abilities by adding a comprehensive, easy-to-use and customizable Service Desk product. To ensure Service Manager enhances the support optimization efforts of its customers, workflows into the product that directly support service management best practices such as those found in Microsoft Operations Framework (MOF) and ITIL 1. Service Manager is being built upon a proven and extensible technology infrastructure shared across the System Center family. This will enable workflow integration across the System Center family of products, and will ensure the Service Manager product can be customized to support an organization's specific processes and requirements.

Requirements:
* .NET Framework
* Windows PowerShell

The license of this software is Free Trial Software, you can free download and get a free trial.