Spiceworks provides ad-supported IT management program for small-to-medium sized businesses. The desktop program allows IT managers to keep track of their network assets, run a helpdesk, monitor activity, receive reports and troubleshoot network problems. The network monitoring is very active providing managers with information on low disk space, unapproved program and status of anti-virus updates.

Will organize and monitor software, hardware, and patches on your network. Another solid feature is the capability to connect with other IT managers. When problems come up you can post questions, submit answers and use group-edited wiki articles, etc. Also, if you think of a feature you wish Spiceworks offered you can make a request, which will be rated and voted on by the rest of the community. The integration of crowd-sourcing should make for a valuable IT feature.

Spiceworks Desktop Features:
Inventory Everything on Your Network:
1. Discover the Windows, Mac, and Linux PCs and servers, routers, printers and any other IP-based devices on your network.
2. Gather all of their relevant technical data plus the software, patches and services on each machine.
3. Add important data such as the number of licenses you have, the purchase price and physical location.
4. Keep track of other assets such as mobile phones and even office furniture. All without agents.
5. Store all inventory information locally and securely on your network - so theres no concern about sensitive data flying across the Internet.

Run an IT Helpdesk:
1. Create a ticket in one click if you discover an asset that requires your attention while browsing your network in Spiceworks.
2. Let your clients submit tickets with attachments to you via email or the Web and then allow them to view the status of those tickets online.
3. Assign tickets across your IT team, attach them to hardware on your network, and manage your projects.
4. Easily run reports on your tickets so you can see things like due dates and which assets (or even departments!) cause you the most issues.

Monitor Your Network for Trouble:
1. See and set up alerts for Windows events that occur across your environment - so you can easily detect, diagnose and troubleshoot issues that disrupt your network.
2. Automatically identify PCs and servers with low disk space, the presence of unwanted program on your network, the status of your anti-virus updates, printers with low toner and ink levels, and offline servers.
3. Receive email alerts about potential issues.
4. View all the monitors you care most about in one centralized spot.

Report on Your Network:
1. With one-click, see program installed on your machines, disk usage across the network, trouble tickets youve created in the past month, and much more.
2. Create the custom reports you need with a simple interface.
3. Publish reports so others in your company can stay in the loop.
4. Export any report to PDF and Excel.
5. Exchange useful report templates with other Spiceworks users.

Troubleshoot Issues on Your Network:
1. See what program is on a machine that is causing it to run slowly.
2. Launch your remote control tool from within Spiceworks.
3. Compare two machines to see what settings are different.
4. Ping machines to see if they are online.
5. See traceroutes to identify the flow of data.
6. Identify when a server is running out of capacity.

The license of this software is Freeware, you can free download and free use this network design software.