SmarterTrack is a strong help desk software that transforms customer service efforts into a comprehensive, multi-channel communications portal. Utilize resources across multiple brands and maximize employee efficiency with SmarterTrack's detailed summary and trend reports.
Fully integrated brand support enables companies to increase brand recognition, yet provides the flexibility to share resources and agents for outstandinger efficiency.

Features include:
1. A world-class Ticket solution that transforms service, sales, and help desk emails into a strong information distribution system
2. Live Chat, which gives businesses the capability to reduce help desk phone calls, capture information on website visitors, and assist more customers
3. WhosOn, which gives businesses real-time tracking of customers as they navigate websites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors
4. A portal interface that is optimized for search engines and functions as the central hub for all communication channels
5. Self-service resources, such as a Knowledge Base and news items, that allow customers to research and resolve questions and issues
6. A Web-based interface that provides accessibility wherever an Internet connection is available
7. An integrated survey system that can be triggered upon events
8. More than 70 summary and trend reports with many levels of customization and filtering
9. Support for multiple brands within a company

Note: SmarterTrack Free edition includes the same functionality as SmarterTrack Enterprise edition. However, SmarterTrack Free edition is limited to a single agent.

The license of this software is Freeware, you can free download and free use this customer support software.