Field Service Management Software Solutions, SWORD stands for Service Work Order Routing & Dispatch but does so much more. Easily create and dispatch service orders. SWORD stands for Service Work Order Routing & Dispatch.

SWORD is a complete Customer Service and Order management program application. The software is ideal for Client Relationship Management (CRM) or Contact Management and includes contact and follow-up history logs. Plus SWORD has a robust ability for the creation of proposals, sales orders, services orders, estimates, contracts and invoices. Moreover, SWORD is a very strong tool for tracking orders that need to be dispatched to field service personnel.

Features:
1. Easy Service Order (SO) entry that includes direct access to inventory items, Customer credit status and service history.
2. Easy Invoicing and Accounts Receivable aging. Service Orders may be converted into invoices with one click of a button.
3. Interfaces to QuickBooks with the optional SCA bridge, which provides the feature that transfers SWORD Service Orders (SO) to QuickBooks as Invoices.
4. Outlook Style Calendar - Visually schedule jobs for your technicians
5. Work Order Tracking - Allocation of resources, tracks time and resources, escalation, SLA reporting
6. Service Orders with the option of user-defined formats, can be printed, emailed faxed or sent to a PDA via Skype.
7. Full Job History- Easily accessible.
8. Warranty Tracking Quotations - Automatically converted to jobs.
9. Pricing matrix for labor and parts.
10. Time sheets - Automatically generated from job information.
11. Parts Used - enter all parts used on the job Automatically bill overtime, travel allowances etc.
12. Service multiple items of equipment on a single job.
13. Scheduled Maintenance
14. Preventative Maintenance - Totally automated to produce recurring jobs, quotes and invoices
15. Full Job Tracking on client assets, serial numbers and job equipment history
16. Tracking of warranty details - and warranty repair costs.
17. Pre Paid Time and Incidents - Perfect for support agreements and consultants who sell their time in advance
18. Stock Control - Multi Warehouse Stock Control - includes Van Stock Automatic re-order limits Superseded and Alternate Parts - Cost or quantity break pricing
19. Automatically import price files from QuickBooks.
20. Bill of Materials, Kits, Assemblies Transfer Tracking.
21. Purchase Orders for jobs or inventory with backorders and supplier invoices
22. Options for Multiple Users and Network Ready

Limitations:
* Can not modify the provided database

The license of this software is Free Trial Software, the price is $149.50, you can free download and get a free trial.