RemoteZilla 2.1.1 is a Remote Access Software product from remotezilla.com, get 5 Stars SoftSea Rating, RemoteZilla is a one-time purchase that lets your support staff remote assist a PC anywhere on the internet, from another PC anywhere on the internet through firewalls in less than 5 seconds with no configuration. Work smarter, provide full remote support help desk services, transfer files, chat, re-boot & auto-reconnect and control a remote system in real-time without pre-installing program on the remote computer even in "Safe Mode".
RemoteZilla is a VNC compatible remote support system that lets you remotely support a PC anywhere on the Internet through firewalls in seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote user's workstation in real-time without pre-installing program on the remote computer even in Safe Mode. Supports unlimited technician seats using the same address and TCP port from a single support file. You may reconfigure your remote support file with any option or change the destination address at any time. The remote support session can be initiated remotely by the technician for unattended remote support. Has separate creator and automatic updater.
RemoteZilla is mature, industry proven VNC compatible remote assistance program that is fully Vista and 2008 compatible. Multiple customers can connect to one technician or one technician can connect to multiple customers simultaneously. Customer connections can be passed to another technician or additional technicians can join the support session.
RemoteZilla lets Remote Customer choose from Multiple Session Modes:
* Full-Control Mode (remote control with file sharing)
* Remote-Control Mode (remote control without File Sharing
* View-Only Mode (no keyboard inputs, mouse control or file sharing)
* Standard Direct Client Server Mode (P2P)
* Relay Mode* (allows all of your technicians to share the same public address and same public port simultaneously without using repeater mode or ID codes)
* Repeater Mode* (allows both the technician and the customer to connect to each other through firewalls they don't control such as hotels or off-site locations)
Package Differences
The Lite Edition supports multiple simultaneous file transfers but does not recursively transfer entire sub-folders. It supports relay mode but does not support repeater mode. It includes the customizable ToolBox application. It does not support encryption, view-only mode or password protected customer modules. The splash, customer module software icon, disclaimer, company name, goodbye message and questionnaire link are user customizable.
The Expert Edition supports multiple simultaneous file transfers, recursive sub-folder transfers, view-only mode, password protected customer modules and the customizable ToolBox application. It supports relay mode but does not support repeater mode or encryption. The splash, customer module software icon, disclaimer, company name, goodbye message and questionnaire link are user customizable.
The Professional Edition enables all available features including encryption, repeater mode, view-only mode, password protected customer modules and the customizable ToolBox application. The splash, customer module software icon, disclaimer, company name, goodbye message and questionnaire link are user customizable.
Features:
* RemoteZilla runs on your OWN Microsoft Windows Vista/2008/2003/XP/2000/NT/ME/98/95 desktop computers and uses direct point-to-point communications initiated by the remote computer to connect directly to your support technician's computer. There are no 3rd party services involved so you retain full control of the service as well as the costs. Since there are no 3rd parties involved, the cost never increases and you do not have recurring fees, surcharges or unexpected maintenance outages.
* User Configurable Tool box that supports an unlimited number of tools
* Ultra-Small download file size.
* Reboot the remote PC into SAFEMODE with networking and auto-reconnect.
* Windows administrator rights are not required. Works even if the remote user is logged on to Windows with a "Guest" account with no privileges to create folders or write to the registry.
* Dual-Compatible, it has built-in support for viewer mode and repeater mode operation.
* Built-In Repeater Mode ID / Ticket Number Prompt (allows both technician and customer to connect to the repeater through firewalls they don't control)
* Built-In Real-Time Chat.
* Built-In Multi-File and Folder Transfer.
* Alerts remote customer if files are transferred.
* Automatic and Manual Fit-to-Desktop Screen Scaling.
* Optional 40/56/128 bit End-to-End Data Encryption Stream Security.
* Ad-Hoc auto-install on-demand by simply clicking a link on a website, email link or attachment or from disk with no user configuration required.
* Disable/Enable remote monitor (blank/un-blank), remote mouse & remote keyboard inputs.
* Disable/Enable remote mouse and remote keyboard inputs only (remote monitor stays on).
* Optional Password Protected Installer.
* Option to ask the remote customer if they wish to install the server in View-Only mode.
* Option to ask remote customer if they wish to disable file transfers when server installs.
* Works with Windows running in "Safe Mode".
* Works on any LAN, WAN, Internet, Intranet, Intraweb, Wireless Lan, Access Point, Broad Band or VPN connection that supports TCPIP.
* Works with BroadBand, Cable Modems, DSL Modems, Satellite Modems, Dialup Modems, USB Modems, Firewire Modems, Firewalls, NAT Routers, Hubs, Bridges and Gateways.
* Firewall Friendly - Works through remote Firewalls & NAT Routers
* Reverse connects automatically when installed so the technician can remote control the customer's computer in seconds. The customer can leave it installed for later use and re-connect to your technician by simply clicking an icon on their desktop or remove it cleanly at anytime by clicking an icon.
* Runs as a Windows service so if the connection is lost or you need to re-start the remote system after making changes, you can re-boot the customers computer and it will auto-reconnect back to you before the logon prompt so you can continue working even if a remote user is not there to logon.
* Allows the technician to log off user and log on as a different user to correct problems in multiple Windows profiles or to gain administrative rights.
* The AutoVNCsize k automatic installation software your customer runs can be attached to an email message or a link in an email message instead of putting it on your website for even more security.
* Peacefully Co-Exists with other remote control program such as pcAnywhere, GoToMyPC, MS Terminal Services, etc.
* Can be used to remote install, deploy, configure, test or upgrade other remote control software, Windows program packages, printer drivers, device drivers, firewalls and routers
* Network administrators, consultants, technicians and IT administrators can configure or maintain computers or hardware from / to any location without running all over town or up and down stairs.
* Incoming connection prompt allows your technicians to accept or reject inbound session requests silently. There are NO messages sent to the customer telling them their request has been rejected so the customer's feelings aren't bruised and hackers won't know they've found the viewer and will move on to other targets.
* Built-in automatic session timer in gives the technician the precise duration of the session.
* Cleanly Uninstalls with One Mouse Click The license of this networking software is Free Trial Software, the price is $199.95, you can free download and get a free trial before you buy. If you want to get a full or nolimited version of RemoteZilla, you can buy this networking software.