Remote Helpdesk 7.7 is a Customer Support product from gidsoftware.com, get 5 Stars SoftSea Rating, Remote Helpdesk is a software that allows you to provide support to customers by pc remote control. The Server is a thin (under 450 Kb) software that doesn't require installation, your customers can start it from a web server link, shortcut on a local file server or it can even be emailed to them. Even at 56k download speeds, this means you can typically start a remote control session within 30 seconds of your users downloading remhelp.exe and pressing the start button.
Other remote control products charge on your customer base or monthly fee. Remote Helpdesk has only a single purchase charge based on your number of support staff. Remote Helpdesk offers real value in providing online support to a large customer base.
Features
Full 256, 15, 16, 24 or 32 bit screen transfer;
View Remote Computer Secondary Monitors;
256 colour option for improved screen transfer;
56, 128, 192 or 256 key AES (Rijndael) state of the art encryption of ALL data transfers;
compression of all data transfers;
Remote Reboot;
support desktop can be streamed to customer;
file transfer;
audio communications between client and support;
text communications between client and support;
clipboard transfer;
definable hotkeys;
auto update your clients Remote Helpdesk from your own web site;
macro functions;
displays remote system information;
definable ip port;
full screen mode;
optional input to allow users to specify help needs;
optional input to allow users to specify help needs;
mouse wheel support for ms mouse or equivalent;
configure remote display using bitmaps allowing multi language support;
lookup for names and ip addresses;
logs connection ip, date and times;
swap mouse buttons for users that are left handed;
control/view mode;
thin installation, server is under 450 Kb
remote helpdesk server does not replace any files or modify registry settings;
operates on windows 95, 98, NT, 2000, XP & Vista.
single executable for reliability;

How is Remote Helpdesk different to other Remote Control Software
Most remote control programs operate using a direct connection from your computer to the remote computer. Remote Helpdesk can also be configured to reverse connection from the remote computer to your computer. As most firewalls block incoming rather than outgoing requests, Remote Helpdesk will work behind most firewalls when most other remote control programs fail.
Users do not like Remote Control Software installed on their computers
Remote Helpdesk is designed to be a simple, impactful, and secure. Your users have full control to start and end remote session with a simple click of a button. Its ease of use will give your users confidence with your remote support. Remote Helpdesk consists of a single executable (remhelp.exe) that can easily be deleted after use. Remote Helpdesk does not alter your clients registry, install dll's or modify windows settings. It stores all communication settings within its own executable. The license of this business & finance software is Free Trial Software, the price is $395.00, you can free download and get a free trial before you buy. If you want to get a full or nolimited version of Remote Helpdesk, you can buy this business & finance software.