DNA Helpdesk is a strong yet user-friendly helpdesk application. DNA Helpdesk is a fully Web based solution providing detailed recording and tracking of user Help Requests. Features include: automatic assignment of tickets to operators based on pre-defined customer rules based on either problem type or user type. Structured notes history for a ticket with source identifiers for each additional entry within the ticket. Optional hardware and program inventory and remote control. Streamlined creation of a solutions database to aid future help requests. Ticket logging with customizable categories for easy input. Real time corporate status reports--total calls, status, and average resolution time, history by user for all previous requests. Available as a standalone software or as an integrated module of DNA, NetSupport Helpdesk is a strong and wholly web based solution providing detailed recording and tracking of user Help Requests. NetSupport Helpdesk features advanced implementation of ITIL processes.
For your PC and server keep complete inventory records, but is not new, Management applications and Internt utilization rate is a refreshing, On-demand deployment of program application is obviously saves time, But through the Internet management any number of independent network - this is now ready for the enterprise.
* Reduce the TCO (Total Cost of Ownership) by decreasing the number of vendors you are managing, improving help desk support, enforcing configuration standards and impactfully migrating to new technologies.
* Track and manage licenses using the inventory and software metering functionality. Identify illegal and unused software, providing the necessary knowledge to purchase the optimum number of licenses for your enterprise.
* Developed in accordance with the ITIL Service Desk function described in OGC's ITIL Service Support book.
* Ensure compliance with corporate configuration standards using the program metering ability to identify and maintain standard desktop configurations and those that fall out of compliance even during server downtimes.
* Plan and budget for migrations, ensuring that any desktop changes needed to support an upgrade are effected. DNA allows you to procure the components in advance, plan the work and ensure the installation team is fully prepared at the point of upgrade.
* Effective Security Management for identification of missing computer assets such as CD-ROMs, memory, hard drives and even entire computer systems.
* Reduce the need for costly physical inventories by removing the need to visit each desktop.
* Assisting with Disaster Recovery by transferring the IT information collected by DNA to your contingency plans, identifying where critical users and revenue related PCs are located.
* Virus prevention and remedial activities are essential for any enterprise. As DNA works independently of your Email server, periodic updates can be distributed to your users even during a virus crisis.

The license of this software is Free Trial Software, the price is $1600.00, you can free download and get a free trial.