NetSupport DNA Helpdesk
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NetSupport DNA Helpdesk 2.7 is a Customer Support product from netsupportdna.com, get 5 Stars SoftSea Rating, DNA Helpdesk is a strong yet user-friendly helpdesk application. DNA Helpdesk is a fully Web based solution providing detailed recording and tracking of user Help Requests. Features include: automatic assignment of tickets to operators based on pre-defined customer rules based on either problem type or user type. Structured notes history for a ticket with source identifiers for each additional entry within the ticket. Optional hardware and program inventory and remote control. Streamlined creation of a solutions database to aid future help requests. Ticket logging with customizable categories for easy input. Real time corporate status reports--total calls, status, and average resolution time, history by user for all previous requests. Available as a standalone software or as an integrated module of DNA, NetSupport Helpdesk is a strong and wholly web based solution providing detailed recording and tracking of user Help Requests. NetSupport Helpdesk features advanced implementation of ITIL processes. The license of this business & finance software is Demo, the price is $1600.00, you can free download and get a free trial before you buy. If you want to get a full or nolimited version of NetSupport DNA Helpdesk, you can buy this business & finance software.

