Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver excellent customer service to your clients. Easy to install, accessible from anywhere as a web software and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.

Why Jitbit Help Desk?
* Extremely cheap helpdesk program - only $299 for a single installation (unlimited users and technicians) and $599 for a source-code license. Both contracts include free upgrades within one year.
* e-mail integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
* Unlimited - similar web-based program is priced $100-200 "per seat", while Jitbit is unlimited.
* Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds*).
* Reliable - most advanced technical platform: Microsoft ASP.NET 2.0 and MS SQL Server
* Flexible - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
* Secure - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users
* Now Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources.
* English, German, Norwegian and Portuguese languages are available, more to come! Please send us your requests for more languages, any help in translation will be appreciated (send us a translation to a popular language and get a 50% discount).
* File attachments
* Knowledge base and Reports with an option to export to Excel
* FREE evaluation version has no expiration (you can test as long as you need!)

A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application. Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

The license of this software is Free Trial Software, the price is $299.00, you can free download and get a free trial.