Jet Service Desk 1.60 is a Customer Support product from jetservicedesk.com, get 5 Stars SoftSea Rating, Jet Service Desk is a high-speed Service Desk system which includes following workflows:
* Request Management
* Incident Management
* Problem Management
* Change Management
* Service Asset and Configuration Management
* Service-Level Management
* Knowledge Management
Jet Service Desk main module corresponds to classic Windows software which takes 4-9 MB of memory and doesnt need to install additional platforms and libraries.
Additional modules and features:
-Events notifying system
-Reporting system based on Fast Report 4
-Administrator module
-Jet Service Desk Mail Gate
-Events notifying system
Main module includes integrated notifying system which informs the users about the following events:
-new request registration without responsible
-new request registration for current user
-adding comments and files to the request of current user by clients
-approach of start/reaction time of the request
-request due date expiration
Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.
Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk software transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.
Additional modules and features:
* Events notifying system
* Reporting system based on Fast Report 4
* Administrator module
* Jet Service Desk Mail Gate The license of this business & finance software is Free Trial Software, the price is $174, you can free download and get a free trial before you buy. If you want to get a full or nolimited version of Jet Service Desk, you can buy this business & finance software.