EasyService Help Desk 2.6.3 is a Network Inventory product from eshd.andysoftware.com, get 5 Stars SoftSea Rating, EasyService Help Desk is a system for registration and watching users' requests and questions in the local network. Help Desk system for registration and watching requests from users in network.
The software has a very easy-to-use interface which can be understood by any user. The software does not require for special training. There are comfy received requests control scheme for administrators and performers and outstanding opportunity for users to checking own requests.

EasyService Help Desk Features:
1. Registration and watching users' requests in network TCP/IP (remote accesses support);
2. There are 3 levels of the requests descriptions: general name, accurate definition and detailed description;
3. Editing database. There is capability to make changes in requests' descriptions and creating personal structure of requests;
4. Client-server technology (three software modules);
5. Authorization;
6. 4 types program's users. Clients, Administrators/dispatchers, performers, observers. Clients are users of network who send requests. Administrators/dispatchers are users who can view requests, appoint performers and change request's status. Performers are users who can view requests and change requests' status and description. Observers are users who can view all requests and make a reports;
7. User's control for requests with notifications and control by administrators and performers, watching of requests by observers;
8. There is capability to create reports;
9. E-mail notifications;
10. Tasks and reminders;
11. There is opportunity to send files. User can attach file to request. This file can be edit by administrator or performer;
12. There are opportunities to exchange messages only between administrator and performer, the "ping" function for checking clients' computers;
13. Languages support. There are two languages available in the program: English and Russian. There is opportunity to add configurations with any other languages. The license of this networking software is Free Trial Software, the price is $24.00, you can free download and get a free trial before you buy. If you want to get a full or nolimited version of EasyService Help Desk, you can buy this network inventory software.