CustomerReach Live Chat Server 4.0 is a LAN Messenger product from customerreach.com, get 5 Stars SoftSea Rating, CustomerReach Live Chat Server is a live chat product that allows companies to pay a one-time fee for a customer service desktop product as an alternative to enrolling in a monthly subscription service. The CustomerReach live chat program gives businesses the opportunity to chat with customers while they are visiting the company website to provide help and support, which in turn increases customer satisfaction, increases conversion rates and reduces shopping cart abandonment. In addition, CustomerReach offers unique benefits such as a supervisor monitoring option and the capability to have more than one agent in a chat to ensure no question goes unanswered. CustomerReach is a desktop instant messaging chat system. Rather than using html polling to check periodically for online customers, CustomerReach uses a socket connection, which allows the program to perform more efficiently and reliably with lower latency. The result is smoother, faster communication. Other features of CustomerReachs live chat program include an easy to use interface with agent-to-agent chat abilities, automatic spell checking, keyword monitoring, which allows an agent to see which key words a customer may have used to find the website, full customization, and a knowledgebase that stores informative articles and documents accessible by web link, which an agent can send easily to the customer. In addition, customer service agents can view a visitors geographic location using the geolocation feature, which helps inform agents of other possible cross-selling opportunities. Businesses can experience the benefits of a live customer service chat software that allows outstandinger security, ease of use and data control while lowering the total cost of ownership. The license of this communication software is Demo, the price is $399.00, you can free download and get a free trial before you buy. If you want to get a full or nolimited version of CustomerReach Live Chat Server, you can buy this communication software.